How to quickly verify your FedEx refunds:

Login to the FedEx Billing Online (FBO) page by going to http://www.fedex.com/us , then place your mouse pointer over the word "Manage" near the center of the horizontal menu at the top of the page.  When the menu drops down, click on "View/Pay Bills Online".  Login with your User Name and Password.  This brings you to your Account Summary page. On the left side at the top, you will see the Account Summary box.  The last line in the Account Summary box is "Payments or Credits:".  This usually represents the total dollar amount of refunds obtained on your active invoices.  Your active invoices (open and past due) appear in the middle of the page, below the Account Summary box.  On the right side of the active invoice information, you will see the columns "Original Charges" and "Balance".  If there is a difference between the two columns, then a refund has been obtained on a shipment that FedEx billed on that invoice.  The total of all the differences between these two amounts should equal the amount on the "Payments and Credits" line in the Account Summary box.

To verify the refunds on individual shipments, click on the invoice number on which the particular shipment was billed.  This information is listed for you on your Refund Technology invoice. Once you have clicked on an individual invoice, you will be on the Invoice Detail page.  On the upper right side of the Invoice Detail page, you will see the underlined words "Invoice Activity Summary".  Click on Invoice Activity Summary to bring up the Invoice Activity Summary page.  This page details all of the credits posted against a given invoice.

If you have already paid the FedEx invoice, it will be moved from the Account Summary page to the "Closed" page.  To get to the Closed page from the Account Summary page, click on the "Closed" box located on the horizontal menu bar at the top of the Account Summary page.  This will display the "All Closed Invoices (last 90 days)" page.  Note the column headings on the right.  The "Adjusted" column lists the amount of the refunds obtained on shipments billed on that invoice.  FedEx will send you a refund check for refunds obtained after an invoice has been paid.  To verify individual refunds, click on the "Closed" invoice just as you would an "Active" invoice.  Once you have clicked on an individual invoice, you will be on the Invoice Detail page.  On the upper right side of the Invoice Detail page, you will see the underlined words "Invoice Activity Summary".  Click on Invoice Activity Summary to bring up the Invoice Activity Summary page.  This page details all of the credits posted against a given invoice.

How to quickly verify your UPS refunds:

To verify that a refund has been obtained for any individual UPS package, you can simply track the package on the UPS website at (http://www.ups.com/content/us/en/index.jsx). This link brings you to the tracking page. Enter the tracking number, click the checkbox and then click "Track".  This brings you to the Tracking Summary page for that shipment.  If you click on the "Detail" link, you will see the message: " A guaranteed service refund has been refunded for this package."