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How to quickly verify your FedEx refunds:
Login to the FedEx Billing Online (FBO) page by going to http://www.fedex.com/us , then place your mouse pointer over the word "Manage" near the center of the horizontal menu at the top of the page. When the menu drops down, click on "View/Pay Bills Online". Login with your User Name and Password. This brings you to your Account Summary page. On the left side at the top, you will see the Account Summary box. The last line in the Account Summary box is "Payments or Credits:". This usually represents the total dollar amount of refunds obtained on your active invoices. Your active invoices (open and past due) appear in the middle of the page, below the Account Summary box. On the right side of the active invoice information, you will see the columns "Original Charges" and "Balance". If there is a difference between the two columns, then a refund has been obtained on a shipment that FedEx billed on that invoice. The total of all the differences between these two amounts should equal the amount on the "Payments and Credits" line in the Account Summary box.
To verify the refunds on individual shipments, click on the invoice number on which the particular shipment was billed. This information is listed for you on your Refund Technology invoice. Once you have clicked on an individual invoice, you will be on the Invoice Detail View page. On the upper right side of the Invoice Detail View page, you will see the underlined words "View Invoice History". Click on View Invoice History to bring up the Invoice History page. This page details all of the credits posted against a given invoice. Service refunds will be at the bottom.
Note: It takes anywhere from one day to two weeks or more for some refunds to post on FedEx Billing Online. When you pay the invoice, you should be charged the "net" amount. If your payment to FedEx is close to the their invoice due date, the refund may not yet have posted to FedEx Billing Online and you will be charged the gross amount of the invoice. We recommend that you wait at least one week after the FedEx invoice due date before you pay them. This gives most refunds time to post, and ensures that you get your refunds by paying the "net" amount due.
If you pay FedEx by check, FedEx will normally send you a refund check for refunds obtained after an invoice has been paid. If you have initiated a payment on FedEx Billing Online, and they charged your credit card or bank account for the full amount, you should get a credit. Once the refund posts, you will see something like the image below at the bottom of the Invoice History page. This means that they "Debited" the invoice and "Credited" your means of electronic payment (bank account or credit card). The credit will then be on your bank or credit card statement within a few days of the "Activity Date".
If you have already paid the FedEx invoice, it will be moved from the Account Summary page to the "Closed" page. To get to the Closed page from the Account Summary page, click on the "Closed" box located on the horizontal menu bar at the top of the Account Summary page. This will display the "All Closed Invoices (last 180 days)" page. Note the column headings on the right. The "Adjusted" column lists the amount of the refunds obtained on shipments billed on that invoice. To verify individual refunds, click on the "Closed" invoice just as you would an "Active" invoice. Once you have clicked on an individual invoice, you will be on the Invoice Detail View page. On the upper right side of the Invoice Detail View page, you will see the underlined words "View Invoice History". Click on View Invoice History to bring up the Invoice History page. This page details all of the credits posted against a given invoice.
How to quickly verify your UPS refunds:
To verify that a refund has been obtained for any individual UPS package, you can simply track the package on the UPS© website at (http://www.ups.com/content/us/en/index.jsx). You can also "Google it". This link brings you to the tracking page. Enter the tracking number, click the checkbox and then click "Track". This brings you to the Tracking Summary page for that shipment. If you click on the "Detail" link, you should see the message: " A guaranteed service refund has been requested for this package." You may need to be logged into the UPS Billing Center to see this.
UPS refunds always appear as credits on a future UPS invoice, usually one to two weeks after the refund is approved. When we are processing your refunds, we normally request the refunds 7 - 10 days from the scheduled delivery date. We list your UPS invoice number on our invoice. You can also look at the delivery date we list on our invoice. Then, simply log on to the UPS Billing Center and you will be on your Overview page. On the lower right, click on "View Invoice", put in a date range and click "Search". Look at the dates, click on an invoice number and you will be presented with an Invoice Summary. If there are any refunds posted to that invoice, it will state it right there. To see the details, click "Guaranteed Service Refund-Call In".
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